Frequently Asked Questions
Answers about your transport
Here you will find answers to the most common questions about our transport services, vehicles and quotes. Your question is not listed? Call us – we are available 24/7.
Services & vehicles
Which transport services does Serkali offer?
Express transport, part and full loads, refrigerated and frozen transport, trade fair logistics and warehousing – throughout Germany and across Europe.
Which vehicles do you have?
Mega trailers (34 Euro pallets, 3 m loading height), tautliners, refrigerated trailers, trucks for part and full loads, 7.5 t trucks and express vehicles.
Quotes & collection
How do I get a quote?
Via the request form on the home page, by phone on +49 7842 4599580 or by email to info@serkali.com – free and without obligation.
How quickly can you collect?
By arrangement, usually quite promptly. For urgent shipments we have express vehicles.
Routes & location
Where do you drive to?
Throughout Germany and across Europe, for example to Paris, Lyon and Toulouse.
Where are you based?
Am Hang 11, 77883 Ottenhöfen in the Black Forest – close to Achern, Offenburg, Baden-Baden and Kehl.
Cooling & tracking
Do you transport chilled goods?
Yes, in refrigerated trailers – from frozen to chilled.
Can I track my shipment?
Our vehicles have GPS. By arrangement you receive a tracking link.
Punctuality & service
What happens if a delivery is late?
For an extra charge we offer a refund for late delivery.
Are you available at night and at weekends?
Yes, our customer service is available 24/7.
Subcontractors & careers
Do you work with subcontractors?
Yes – with daily payment, digital documents, good utilisation and fair conditions.
Are you hiring?
Yes, dispatchers (m/f/d) working from home – training included.
OUR CUSTOMER SERVICE IS AVAILABLE 24/7
+49 7842 4599580
